FAQs

You Probably have questions, and we have the answers

Q: Can I hire a Caterer?
A: Yes, you may hire a caterer of your choice. We only allow one caterer in the kitchen at once. You may also supplement catering with your own self supplied food items.
Ice cream and coffee cart vendors are acceptable. We also allow food trucks to operate downstairs in front of the main entrance, and we design a cohesive gathering space that mirrors upstairs.
Q: Are there any service fees or gratuities?
A: No, our pricing includes any service fees. You only need to calculate PA sales tax. Gratuities are optional, and we recommend tipping 1-2% of your total venue rental cost for each of staff we provide. For most events it is between 2-4 staff.
Q: How does alcohol work here?
A: Casablanca is a BYOB venue where we supply the the bartenders, bar, and bar-tools, and you provide all the drinks and mixers. Although we do offer a buying program where we purchase the alcohol for you conveniently at the lowest prices available. Our fee is $75 or 10% of the gross order.
Q: Is there parking? 
A: Yes, we have convenient parking on both our east and west sides of the building. 17 and 47 spots respectively.
Q: Handicap Accessible?
A: Yes, from our East parking lot. Park nearest to the ramp, and take that directly into the building, then head to the elevator. We have ADA compliant bathroom facilities on the fourth floor.
Q: Will there be signage to help me find my way?
A: We strategically place our blue and white signs on both the curb and steps outside, with additional signage leading towards the elevator.
Q: I see there are other business in the building. Will they conflict with my event?
A: Not likely. Casablanca operates events during opposite times of the other businesses at Midway Arts. You won’t notice them.
Q: What is your cancellation, change of date, and refund policy?
A: If for whatever reason you need to cancel an event at Casablanca, we would be sorry to see you go. We will attempt to figure out a solution to your problem and offer alternative dates to transfer your paid credits.
If you need to change your date, please reach out to us as soon as possible. All paid credits will move to the new date without depreciation. You may be responsible for additional charges if the new date has a higher base rate.
All monies paid towards the initial retainer go towards reserving the date and associated expenses of that day. Refunds of non-retainer type payments are allowed if payments are made greater than 365 days from the reserved event date. Payments made less 365 days from the event date are non-refundable.